0800 024 3166

info@horizon-holidays.co.uk

Terms & Conditions

All of the services provided by Horizon Holidays are subject to the following conditions:

  1. This promotion is serviced and administered by Horizon Holidays. These offers are not valid in conjunction with any other discount offer / promotional weeks may not be used by any company or individual involved in any way with its distribution. Horizon Holidays does not offer any warranty and is not accountable for any services provided by the resorts or hoteliers associated with this promotion.
  2. Please be aware no claims will be honoured or acknowledged outside these terms and conditions.
  3. Please be aware we sometimes sell our accommodation packages to clientele who are members of discounted holiday services. If this is the case for you, then please make customer services aware of your ownership details. Failure in supplying customer services with this information may result in the cancellation of your holiday or extra charges being incurred whilst on your holiday.
  4. When you purchase anything from us or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentially codes.
  5. The person making the booking (lead passenger) must be aged 25 years or over and must accept responsibility for all members of the party traveling. It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel.
  6. All self-catering accommodation at Horizon Holidays resorts and hotels are of a very high standard and applicants occupying such apartments are liable for any deliberate, or accidental, damage or loss. All resorts will require a key deposit payable by a recognised credit card for all accommodation (refundable on departure) and damage will be charged to the credit card.
  7. Horizon Holidays does not accept liability for any changed, loss delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond its control including, but not limited to, act of god, nature, sickness, strikes, local customs, law and politics, wilful or negligent acts and/or omissions of any other person of companies who are not employees or authorised agents of Horizon Holidays.
  8. If during the period of this offer, there is either change in the resort criteria, or in your personal circumstances, the Terms and Conditions will apply, in that you, as the client, will not qualify for a refund or any form of compensation. Any changes to, or cancellation of a confirmed booking may result in either an administration charge or the loss of the holiday.
  9. When taking advantage of our flexible breaks, clients can book a maximum of 3 months in advance.
  10. When using a flexible break, we require a minimum of 4 weeks notification prior to your travel date.
  11. You undertake to us that the details you give to us are correct and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. In order to ensure that the payment details are your own, we may ask you certain security questions such as the 3-digit CVV code on the reverse of your credit card.
  12. All arrangements are subject to the conditions imposed by participating resorts and Horizon Holidays do not accept responsibility for their faults or the negligence of others.
  13. When you return from your break, a member of the hotel marketing team will call you. They will ask you for your feedback with regards the booking process and about your stay at the hotel. They will also provide you with information about their latest holiday offers/promotions. Although there is no obligation to take up any offer made to you during the call, you are obligated to receive the call. This call will be within 3 working days of you returning from your stay. Failure to do so will result in you paying the full rental cost of your accommodation
  14. Prior to all arrangements Horizon Holidays vets appointed resorts, destinations and associate companies. These Horizon Holidays holidays are planned in advance. If, in between the planning and holiday time, circumstances beyond Horizon Holidays's control change, Horizon Holidays reserve the right to vary and/or substitute the itineraries and any components of the holiday offer.
  15. Horizon Holidays has, and will, persevere to give optimum services by selecting and contracting high quality holiday resorts, agents and suppliers for their standards and credibility. Horizon Holidays reserves the right to substitute or provide alternative accommodation of a similar standard due to any unforeseen circumstances.
  16. Horizon Holidays accommodation which is booked on a flexi break basis, can only be organised using the active resorts on our website, https://www.horizon-holidays.co.uk. Verbal claims from sales agents or alternative marketers as advised on the company website are subject to availability on destinations available will only be honoured if our customer services have availability.
  17. There is a no refund policy once the break has been booked.
  18. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. You authorise us to contact you with future promotions.
  19. On all our flexible Horizon Holidays you may have opportunity if you wish to upgrade your standard of accommodation or extend your stay whether it is for an extra day or week. Please be aware a small booking fee will be implemented on any request.
  20. If, for whatever reason, it is necessary for you to cancel your accommodation you must contact customer services at your earliest convenience to make them aware of the cancellation. Failure to do so may result in paying the full rental price on the accommodation you had reserved.
  21. Signed documentation is required to activate your account. We ask that you aim to return the signed documents within 14 days of receipt and post it back to the following address: 6 Thornes Office Park, Monckton Road, Wakefield, WF2 7AN. Please be aware we can only make your reservation on your break once we have received your signed documents.
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