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Terms & Conditions

All of the services provided by Horizon Holidays are subject to the following conditions:

  1. This promotion is serviced and administered by Horizon Holidays. These offers are not valid in conjunction with any other discount offer / promotional weeks may not be used by any company or individual involved in any way with its distribution. Horizon Holidays does not offer any warranty and is not accountable for any services provided by the resorts or hoteliers associated with this promotion.
  2. Please be aware no claims will be honoured or acknowledged outside these terms and conditions.
  3. When you purchase anything from us or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentially codes.
  4. All accommodation at Horizon Holidays hotels are of a very high standard and applicants occupying such apartments are liable for any deliberate, or accidental, damage or loss. Some hotels may require a key deposit payable by a recognised credit card for all accommodation (refundable on departure) and damage will be charged to the credit card.
  5. Horizon Holidays does not accept liability for any changed, loss delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond its control including, but not limited to, act of god, nature, sickness, strikes, local customs, law and politics, wilful or negligent acts and/or omissions of any other person of companies who are not employees or authorised agents of Horizon Holidays.
  6. If during the period of this offer, there is either change in the promotion criteria, or in your personal circumstances, the Terms and Conditions will apply, in that you, as the client, will not qualify for a refund or any form of compensation. Any changes to, or cancellation of a confirmed booking may result in either an administration charge or the loss of the holiday.
  7. When taking advantage of our flexible breaks, clients can book a maximum of 3 months in advance.
  8. When using a flexible break, we require a minimum of 4 weeks notification prior to your travel date.
  9. You undertake to us that the details you give to us are correct and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service. In order to ensure that the payment details are your own, we may ask you certain security questions such as the 3-digit CVV code on the reverse of your credit card.
  10. During certain high seasons of the year the company reserves the right to charge a small supplement fee to offset the rise in accommodation costs incurred during these periods
  11. All arrangements are subject to the conditions imposed by participating hotels and Horizon Holidays do not accept responsibility for their faults or the negligence of others.
  12. When you return from your break, a member of the marketing team will contact you or telephone. They will provide you with information about their latest holiday offers/promotions as well as ask you for your feedback with regards the booking process and about your stay at the hotel. Although there is no obligation to take up any offer made, you are obligated to take the call. Failure to do so will result in you paying the full rental cost of your accommodation
  13. Prior to all arrangements Horizon Holidays vets appointed resorts, destinations and associate companies. These Horizon Holidays holidays are planned in advance. If, in between the planning and holiday time, circumstances beyond Horizon Holidays's control change, Horizon Holidays reserve the right to vary and/or substitute the itineraries and any components of the holiday offer.
  14. Horizon Holidays has, and will, persevere to give optimum services by selecting and contracting high quality holiday resorts, agents and suppliers for their standards and credibility. Horizon Holidays reserves the right to substitute or provide alternative accommodation of a similar standard due to any unforeseen circumstances.
  15. Horizon Holidays book accommodation on a flexi break basis, which can only be organised on a to be arranged basis, subject to availability, against the resorts as advertised on our website, https://www.horizon-holidays.co.uk. We will endeavour to place you in a hotel suitable to your requirements and reserve the right to offer no more than 6 different options for your break. Verbal claims from sales agents or alternative marketers are subject to availability and will only be honoured if that particular hotel can be sourced. The company reserve the right to offer suitable replacements in this instance
  16. Our discounted prices are acheived by purchasing inventory in bulk and in advance, with this in mind it is not possible for us to offer a refund once the promotion has been paid for. 
  17. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. You authorise us to contact you with future promotions.
  18. On all our flexible Horizon Holidays you may have opportunity if you wish to upgrade your standard of accommodation or extend your stay whether it is for an extra day or week. Please be aware a small booking fee will be implemented on any request.
  19. If, for whatever reason, it is necessary for you to cancel your accommodation you must contact customer services, no later than 5 days prior to your travel date, to make them aware of the cancellation. Failure to do so will result in you paying the full rental price on the accommodation you had reserved.
  20. You are required to activate your account, which can be done via the website and activated digitally or by signing/returning the required activation documents. We ask that you aim to complete your documentation at your earliest convenience. Please be aware we can only make your reservation for your break once we receive your completed documentation.
  21. During certain high seasons of the year the company reserves the right to charge a small supplement fee to offset the rise in accommodation costs incurred during these periods

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